Manajemen Mutu Perguruan Tinggi dalam Mengelola Keterbatasan Sarana Prasarana serta Persepsi Calon Mahasiswa STAI Al-Utsmani Bondowoso
Higher Education Quality Management in Managing Limited Facilities and Infrastructure and Prospective Students’ Perceptions at STAI Al-Utsmani Bondowoso
DOI:
https://doi.org/10.58230/4yy4j475Keywords:
Quality Management, Facilities and Infrastructure, Higher Education, Prospective Student's InterestAbstract
Keterbatasan sarana dan prasarana dapat mengganggu layanan akademik. Menjaga mutu layanan dalam kondisi tersebut tidak hanya bergantung pada penambahan fasilitas, tetapi juga pada pengaturan pemanfaatan, pemeliharaan, evaluasi, dan tindak lanjut. Penelitian ini menganalisis manajemen mutu sarana dan prasarana di STAI Al-Utsmani Bondowoso melalui studi kasus kualitatif tunggal. Data dikumpulkan melalui wawancara, observasi, dan telaah dokumen, kemudian dianalisis melalui kondensasi data, penyajian data, serta penarikan dan verifikasi kesimpulan. Sebanyak 13 informan dipilih secara purposif, meliputi pimpinan, pengelola penjaminan mutu dan sarana-prasarana, tenaga kependidikan, dosen, mahasiswa baru, mahasiswa aktif, dan calon mahasiswa. Hasil penelitian menunjukkan bahwa perencanaan fasilitas mempertimbangkan masukan pengguna, kondisi aset, jadwal penggunaan, dan kebutuhan pemeliharaan. Pelaksanaan mencakup koordinasi jadwal, pemanfaatan bersama, pemeliharaan, dan pengaturan alternatif saat terjadi gangguan. Evaluasi membandingkan standar dengan kondisi aktual dan menggunakan laporan pengguna sebagai dasar tindak lanjut. Dua calon mahasiswa dan dua mahasiswa baru menyebut fasilitas serta kejelasan informasi sebagai salah satu pertimbangan bersama program studi, biaya, lokasi, dan rekomendasi. Penelitian ini terbatas pada satu institusi dengan informan yang dipilih secara purposif, sehingga temuannya tidak digeneralisasi.
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